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Terms and Conditions

TERMS & CONDITIONS

The company means Nordicblowfish.

The customer means any person, firm, company or other legal entity which places an order or buys any products or services from the company and includes the employees’ servants, agents or sub-contractors of any such person, firm company or other legal entity. Service means any course, accommodation or facility offered by the company Contract means a contract between the company and the customer for the provision of products or services Terms and Conditions means these terms & conditions of provision.

Applicability of Terms & Conditions These terms and conditions shall be incorporated into the contract and shall apply in place of and prevail over any terms and conditions contained or referred to in any communication from the customer or implied by custom or practice. Other terms and conditions are expressly rejected by the company.

Booking Conditions The contract shall be formed when the company acknowledges acceptance of the customers booking form and required payment. Participation in adventurous activities entails some risk of injury. All staff employed by the company are trained and appropriately qualified to run activity sessions and will at all times proceed in a manner to limit the risk of injury. However customers need to accept that accidents and injuries can happen. Any customer under the age of 18 years must have the explicit permission of his/her parent or guardian before being able to take part in any activity/course offered by the company. The parent or guardian need to be aware and accept the risks involved in adventure activities and satisfy themselves accordingly. The customer is responsible for the safekeeping of all equipment issued for use during the activity/course. With the exception of fair wear and tear the company reserves the right to charge for equipment that has been lost or misused. All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the company. The booking is subject to availability of and the acceptance by the customer of these terms and conditions. Neither the company website or literature, constitutes an offer and the company may correct any errors or omissions to its published prices at any time prior to the confirmation of the contract in accordance with this condition. All information is produced in good faith that it is accurate at the time of going to press.   Any current price list replaces all previous price lists.

Deposits and Cancellation Fees  All cancellations must be in writing and sent either by post, fax or email. Until the customer has received confirmation of the cancellation the original booking remains valid. For courses - a 50% deposit is payable 7 days after receipt of a booking form. The balance of the fee is payable 4 weeks prior to the date of your arrival. In the event that the balance is not paid, Nordicblowfish  will have the discretion to treat the booking as cancelled by the customer. A cancellation fee of 85% of the total cost will be charged where cancellation takes place less than 10 weeks before the commencement of the course. Cancellations made within 4 weeks of the start of the course are liable to pay 100% of the total cost.

For accommodation only - a 50% deposit of the total cost is payable on receipt of a booking form. A Cancellation fee of 85% of the total cost will be charged if your stay is cancelled within 10 weeks of the activity booked. A full 100% balance will be charged if your stay is cancelled within 2 weeks of the holiday/course. The balance of your bill must be settled prior to your stay by cash,credit card or BACS.

If payment is not made in accordance with this condition Nordicblowfish reserves the right to charge interest on the overdue/outstanding balance for the period from the date on which payment became due until the date on which payment is made including any period after the date of judgment or decree against the customer.

Health Customers participating in courses/activities must expect to be involved in adventurous and sometimes strenuous activities. Although prior experience and/or training are not necessary on all the courses/activities customers are expected to be of good general health. The medical section must be completed as part of the booking process. All prior injuries and/or serious illnesses must be declared. Any injury or illness occurring between the time of the declaration and the commencement of the course must be reported. The customer must satisfy him/herself that taking part in the course is within his/her own capabilities. The company reserves the right to refuse a booking on medical grounds if it is considered to be detrimental to the safety and smooth running of the course. Insurance?Because many of our activities are potentially hazardous it is a strict condition of each booking that every client is covered by their own insurance. .  It is your responsibility to ensure all members of your group are adequately covered. Diet ?Our chef is able to prepare meals for customers with any special dietary requirements eg. vegetarian, lactose intolerant etc. We do however require a minimum of two weeks’ notice if you wish to take advantage of this facility. Complaints?If the customer encounters any problem or difficulty the company will try and resolve them as soon as is possible. In the first instance report anything either to the instructor, the course director or the management at the centre. If your complaint is not resolved to your satisfaction, please write to the Director at: - Nordicblowfish , 68 Lorne Street,Kidderminster,WORCS,DY10 1SX . Your concerns will be dealt with within 28 days of writing

Booking Form - Conditions I have had brought to my attention the Terms and Conditions relating to this booking, in particular, those concerning cancellation. I understand that bookings are accepted on the understanding that all safety regulations imposed by the company are observed. I accept that the company is not under any liability whatsoever in respect of loss or damage to personal property not caused by the negligence of the company or its representatives. I have had my attention drawn to the information on insurance cover, terms and conditions (signature of parent or guardian if the applicant is under 18.  If you are signing for someone under 18 please check that we receive details of any medical or other conditions which may be relevant). If you are unsure about a conditions’ relevance, please call and ask.  Any disclosures will be treated in the strictest confidence.

Force majeure Nordicblowfish will not be liable to pay any compensation if forced to change or cancel any aspect of a programme due to circumstances beyond our control that we could not reasonably foreseen or forestalled. Such circumstances include but are not restricted to war or the threat of war, terrorist activity or civil strife, industrial disputes, natural disasters, fire, bad weather etc.